Owen Electric Cooperative was recently recognized by Touchstone Energy© as a member cooperative that received one of the top 5 American Customer Satisfaction Index (ACSI©) scores for energy utility services among all cooperatives participating in measurement for Touchstone Energy in the fourth quarter of 2024. In Q4 (2024), Owen Electric received an ACSI score of "90" on a 100-point scale1. Owen Electric's score is higher when compared to publicly measured cooperative utility scores reported in the syndicated 2024 ACSI Energy Utility Study and places Owen Electric 16 points higher than the average investor-owned utility score of 74, 15 points higher than the average municipal utility score of 75, as well as 12 points higher than the average cooperative utility score of 78.
1 Compared to publicly measured energy utilities in the ACSI® survey of customers rating their own energy utility. Results based on data provided by Owen Electric Cooperative, collected between September 9 and October 8, 2024. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.
